Refund policy
EXCHANGE & RETURNS
All orders may be returned within 15 days of shipment date. All returned items must be in their original condition, with tags attached. Worn, altered or washed merchandise cannot be returned. The item must be returned in its original packaging, accompanied by the clothing label.
Ship your parcel with a shipping service of your choice and at your expense to our office:
Seba Office Boulevard
Ayazaga Mahallesi
Cendere Caddesi
No:13 A5
Sariyer, Istanbul, Turkey
34475
Once your return is received, please allow 3 to 7 business days (depending on peak times) for your return to be processed and 3 to 4 business days for your refund to apeear to your original form of payment. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
Please note, taxes and expenses paid at customs (customs duty, value added tax, excise and compensatory taxes etc.) arising from the delivery of the service delivery are entirely the responsibility of the buyer and will be deducted from your total refunded amount.
If you didn't receive your refund confirmation email within up to 10 business days after your return has been received.
If your refund hasn't appeared in your bank account up to 4 business days after receiving your refund confirmation email.